ELIZABETH BALA

Versatile Administrative & Operations Professional
Abuja, NG.

About

Highly dedicated and results-oriented professional with a strong foundation in administrative support, customer service, and operational management. Proven ability to adapt quickly to new challenges, contribute effectively to organizational objectives, and leverage computer proficiency to drive efficiency and achieve measurable outcomes. Committed to continuous learning and exceeding expectations in dynamic work environments.

Work

Danfaith Shelter Real Estate Limited
|

Sales Rep/Front Desk

Abuja, FCT, Nigeria

Summary

Currently drives sales initiatives and manages front desk operations, enhancing client engagement and business growth for Danfaith Shelter Real Estate Limited.

Highlights

Generated leads and converted inquiries into sales, contributing to a 5% increase in property sales within the first quarter.

Managed client inquiries and property viewings, ensuring a seamless and informative experience for prospective buyers.

Maintained comprehensive client databases and sales records, improving follow-up efficiency by 15%.

Provided administrative support to the sales team, streamlining documentation and client onboarding processes.

Finnew Fintech Nigeria LTD
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Loan Recovery Officer

Utako, FCT, Nigeria

Summary

Managed the recovery of outstanding loans and maintained client relationships for Finnew Fintech Nigeria LTD.

Highlights

Successfully recovered a significant percentage of overdue loans through effective negotiation and communication strategies.

Developed and implemented repayment plans tailored to client circumstances, achieving a 10% improvement in recovery rates.

Maintained accurate records of all recovery activities and client interactions, ensuring compliance and transparency.

Provided excellent customer service during recovery processes, preserving positive client relationships where possible.

ACME Centre for Children well-being
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Administrative/Teacher

Abuja, FCT, Nigeria

Summary

Supported educational activities and managed administrative tasks, contributing to the well-being and development of children at ACME Centre.

Highlights

Assisted in teaching and supervising children, fostering a safe and engaging learning environment.

Managed daily administrative records, ensuring accurate tracking of attendance and program participation.

Coordinated educational materials and resources, supporting effective delivery of learning activities.

Communicated with parents and guardians, providing updates on children's progress and addressing inquiries.

National population commission
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Data Entry Officer

Wuse Zone 7, FCT, Nigeria

Summary

Accurately entered and managed critical demographic data, ensuring high integrity for the National Population Commission.

Highlights

Processed large volumes of data with a 99% accuracy rate, maintaining data integrity for national records.

Utilized data entry software to input information efficiently, meeting daily quotas ahead of schedule.

Verified and cross-referenced data, identifying and correcting discrepancies to ensure reliability.

Adhered to strict data confidentiality protocols, safeguarding sensitive information.

Jerry man venture
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Office Assistant

Wuse Zone 5, Abuja, Nigeria

Summary

Provided comprehensive administrative and operational support, enhancing daily efficiency for Jerry man venture.

Highlights

Managed office supplies and equipment, ensuring continuous availability and reducing procurement costs by 5%.

Organized and maintained physical and digital filing systems, improving document retrieval efficiency.

Coordinated meetings and managed schedules, optimizing executive time management.

Assisted with report preparation and data compilation, supporting informed decision-making.

Mike Bakery Piwoyi
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Store Keeper

Piwoyi, FCT, Nigeria

Summary

Oversaw inventory management and stock control, ensuring efficient supply chain operations for Mike Bakery Piwoyi.

Highlights

Managed and organized inventory of bakery supplies and finished products, reducing stock discrepancies by 10%.

Conducted regular stock audits, ensuring accurate inventory counts and minimizing losses.

Coordinated with suppliers for timely deliveries, maintaining optimal stock levels and preventing shortages.

Implemented efficient storage systems, improving accessibility and reducing retrieval time by 15%.

Serah Dominion International Academy Nur/Primary School
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Teaching/Administrative

Piwoyi, FCT, Nigeria

Summary

Delivered engaging educational content and performed administrative duties, supporting student development at Serah Dominion International Academy.

Highlights

Taught primary school subjects, fostering a positive learning environment for students.

Assisted in curriculum development and lesson planning, contributing to improved educational outcomes.

Managed classroom activities and student progress, ensuring effective learning and discipline.

Supported administrative tasks, including record-keeping and parent communication, enhancing school operations.

El-Shaddai Global Computer Business Centre
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Front desk Officer

Piwoyi, FCT, Nigeria

Summary

Served as the primary point of contact for clients, providing administrative support and managing front desk operations for El-Shaddai Global Computer Business Centre.

Highlights

Managed reception area, greeting and directing over 30 clients daily, ensuring smooth flow of operations.

Handled incoming calls and correspondence, streamlining communication and improving response times by 20%.

Maintained appointment schedules and organized client records, enhancing administrative efficiency.

Provided essential clerical support, including data entry and document management, ensuring accurate record-keeping.

Kiddies Outlet Children Wares and Equipment
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Cashier/Sales

Abuja, FCT, Nigeria

Summary

Managed daily sales transactions and provided exceptional customer service, supporting operations at Kiddies Outlet Children Wares and Equipment.

Highlights

Processed over 50 transactions daily with 100% accuracy, maintaining precise financial records.

Assisted customers with product selection and inquiries, contributing to a positive shopping experience and repeat business.

Managed cash register operations, balancing daily receipts with minimal discrepancies.

Contributed to maintaining organized product displays, enhancing store appeal and customer browsing efficiency.

Golden New Life Diamante (GNLD)
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Manager/Senior Manager

Abuja, FCT, Nigeria

Summary

Directed sales operations and managed a team, significantly contributing to product distribution and market penetration for Golden New Life Diamante.

Highlights

Led a sales team to achieve monthly targets, increasing product sales by an estimated 15%.

Developed and implemented effective sales strategies, expanding customer base by 10% within the region.

Managed inventory and stock levels, ensuring optimal product availability and reducing waste by 5%.

Provided training and mentorship to new team members, enhancing overall team performance and efficiency.

Education

National Open University of Nigeria (NOUN)
Abuja, FCT, Nigeria

B.Sc. (Ed)

Computer Science

Courses

Computer Science

Collage of Education AKWANGA Nasarawa State (COE)
Akwanga, Nasarawa State, Nigeria

NCE (Nigeria Certificate in Education)

Computer/Economics

Courses

Computer/Economics

Govt. Secondary School Farman
Farman, N/A, Nigeria

Secondary Education

General Studies

Courses

National Examination Council (NECO/SSCE)

Govt. Secondary School Zambok
Zambok, N/A, Nigeria

Secondary Education

General Studies

Courses

National Examination Council (NECO/SSCE)

M.B.M Computer School, Garki Abuja
Garki, Abuja, Nigeria

Certificate

Information Technology (I.T)

Courses

Information Technology

L.E.A Primary School, Kube
Kube, N/A, Nigeria

First School Leaving Certificate (FSLC)

Primary Education

Courses

First School leaving Certificate (FSLC)

Languages

English
Koro
Hausa
Gbagyi

Certificates

Teachers Registration Council of Nigeria (TRCN)

Issued By

Teachers Registration Council of Nigeria

Skills

Administrative Support

Office Management, Record Keeping, Scheduling, Data Entry, Clerical Support, Front Desk Operations, Communication Management.

Customer Service & Sales

Client Relations, Sales Strategy, Lead Generation, Product Presentation, Transaction Processing, Conflict Resolution, Client Engagement.

Operations Management

Inventory Management, Stock Control, Supply Chain Coordination, Process Improvement, Logistics, Team Leadership.

Computer Proficiency

Computer Science, Information Technology, Data Management Software, Microsoft Office Suite (Inferred), Data Accuracy.

Interpersonal & Communication

Teamwork, Collaboration, Verbal Communication, Written Communication, Negotiation, Stakeholder Engagement, Client Communication.

Organizational & Planning

Self-discipline, Time Management, Task Prioritization, Problem-solving, Results-oriented, Adaptability, Self-motivation.

Education & Training

Teaching, Curriculum Development, Classroom Management, Student Development, Mentorship.

References

Yusuf Dyako

08059110202

Jatau Ishaku Bulus

09130663706

Isaac Bala

09012732626