ELIZABETH BALA
Versatile Administrative & Operations Professional
Abuja, NG.About
Highly dedicated and results-oriented professional with a strong foundation in administrative support, customer service, and operational management. Proven ability to adapt quickly to new challenges, contribute effectively to organizational objectives, and leverage computer proficiency to drive efficiency and achieve measurable outcomes. Committed to continuous learning and exceeding expectations in dynamic work environments.
Work
Danfaith Shelter Real Estate Limited
|Sales Rep/Front Desk
Abuja, FCT, Nigeria
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Summary
Currently drives sales initiatives and manages front desk operations, enhancing client engagement and business growth for Danfaith Shelter Real Estate Limited.
Highlights
Generated leads and converted inquiries into sales, contributing to a 5% increase in property sales within the first quarter.
Managed client inquiries and property viewings, ensuring a seamless and informative experience for prospective buyers.
Maintained comprehensive client databases and sales records, improving follow-up efficiency by 15%.
Provided administrative support to the sales team, streamlining documentation and client onboarding processes.
Finnew Fintech Nigeria LTD
|Loan Recovery Officer
Utako, FCT, Nigeria
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Summary
Managed the recovery of outstanding loans and maintained client relationships for Finnew Fintech Nigeria LTD.
Highlights
Successfully recovered a significant percentage of overdue loans through effective negotiation and communication strategies.
Developed and implemented repayment plans tailored to client circumstances, achieving a 10% improvement in recovery rates.
Maintained accurate records of all recovery activities and client interactions, ensuring compliance and transparency.
Provided excellent customer service during recovery processes, preserving positive client relationships where possible.
ACME Centre for Children well-being
|Administrative/Teacher
Abuja, FCT, Nigeria
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Summary
Supported educational activities and managed administrative tasks, contributing to the well-being and development of children at ACME Centre.
Highlights
Assisted in teaching and supervising children, fostering a safe and engaging learning environment.
Managed daily administrative records, ensuring accurate tracking of attendance and program participation.
Coordinated educational materials and resources, supporting effective delivery of learning activities.
Communicated with parents and guardians, providing updates on children's progress and addressing inquiries.
National population commission
|Data Entry Officer
Wuse Zone 7, FCT, Nigeria
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Summary
Accurately entered and managed critical demographic data, ensuring high integrity for the National Population Commission.
Highlights
Processed large volumes of data with a 99% accuracy rate, maintaining data integrity for national records.
Utilized data entry software to input information efficiently, meeting daily quotas ahead of schedule.
Verified and cross-referenced data, identifying and correcting discrepancies to ensure reliability.
Adhered to strict data confidentiality protocols, safeguarding sensitive information.
Jerry man venture
|Office Assistant
Wuse Zone 5, Abuja, Nigeria
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Summary
Provided comprehensive administrative and operational support, enhancing daily efficiency for Jerry man venture.
Highlights
Managed office supplies and equipment, ensuring continuous availability and reducing procurement costs by 5%.
Organized and maintained physical and digital filing systems, improving document retrieval efficiency.
Coordinated meetings and managed schedules, optimizing executive time management.
Assisted with report preparation and data compilation, supporting informed decision-making.
Mike Bakery Piwoyi
|Store Keeper
Piwoyi, FCT, Nigeria
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Summary
Oversaw inventory management and stock control, ensuring efficient supply chain operations for Mike Bakery Piwoyi.
Highlights
Managed and organized inventory of bakery supplies and finished products, reducing stock discrepancies by 10%.
Conducted regular stock audits, ensuring accurate inventory counts and minimizing losses.
Coordinated with suppliers for timely deliveries, maintaining optimal stock levels and preventing shortages.
Implemented efficient storage systems, improving accessibility and reducing retrieval time by 15%.
Serah Dominion International Academy Nur/Primary School
|Teaching/Administrative
Piwoyi, FCT, Nigeria
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Summary
Delivered engaging educational content and performed administrative duties, supporting student development at Serah Dominion International Academy.
Highlights
Taught primary school subjects, fostering a positive learning environment for students.
Assisted in curriculum development and lesson planning, contributing to improved educational outcomes.
Managed classroom activities and student progress, ensuring effective learning and discipline.
Supported administrative tasks, including record-keeping and parent communication, enhancing school operations.
El-Shaddai Global Computer Business Centre
|Front desk Officer
Piwoyi, FCT, Nigeria
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Summary
Served as the primary point of contact for clients, providing administrative support and managing front desk operations for El-Shaddai Global Computer Business Centre.
Highlights
Managed reception area, greeting and directing over 30 clients daily, ensuring smooth flow of operations.
Handled incoming calls and correspondence, streamlining communication and improving response times by 20%.
Maintained appointment schedules and organized client records, enhancing administrative efficiency.
Provided essential clerical support, including data entry and document management, ensuring accurate record-keeping.
Kiddies Outlet Children Wares and Equipment
|Cashier/Sales
Abuja, FCT, Nigeria
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Summary
Managed daily sales transactions and provided exceptional customer service, supporting operations at Kiddies Outlet Children Wares and Equipment.
Highlights
Processed over 50 transactions daily with 100% accuracy, maintaining precise financial records.
Assisted customers with product selection and inquiries, contributing to a positive shopping experience and repeat business.
Managed cash register operations, balancing daily receipts with minimal discrepancies.
Contributed to maintaining organized product displays, enhancing store appeal and customer browsing efficiency.
Golden New Life Diamante (GNLD)
|Manager/Senior Manager
Abuja, FCT, Nigeria
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Summary
Directed sales operations and managed a team, significantly contributing to product distribution and market penetration for Golden New Life Diamante.
Highlights
Led a sales team to achieve monthly targets, increasing product sales by an estimated 15%.
Developed and implemented effective sales strategies, expanding customer base by 10% within the region.
Managed inventory and stock levels, ensuring optimal product availability and reducing waste by 5%.
Provided training and mentorship to new team members, enhancing overall team performance and efficiency.
Education
National Open University of Nigeria (NOUN)
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B.Sc. (Ed)
Computer Science
Courses
Computer Science
Collage of Education AKWANGA Nasarawa State (COE)
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NCE (Nigeria Certificate in Education)
Computer/Economics
Courses
Computer/Economics
Govt. Secondary School Farman
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Secondary Education
General Studies
Courses
National Examination Council (NECO/SSCE)
Govt. Secondary School Zambok
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Secondary Education
General Studies
Courses
National Examination Council (NECO/SSCE)
M.B.M Computer School, Garki Abuja
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Certificate
Information Technology (I.T)
Courses
Information Technology
L.E.A Primary School, Kube
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First School Leaving Certificate (FSLC)
Primary Education
Courses
First School leaving Certificate (FSLC)
Languages
English
Koro
Hausa
Gbagyi
Certificates
Teachers Registration Council of Nigeria (TRCN)
Issued By
Teachers Registration Council of Nigeria
Skills
Administrative Support
Office Management, Record Keeping, Scheduling, Data Entry, Clerical Support, Front Desk Operations, Communication Management.
Customer Service & Sales
Client Relations, Sales Strategy, Lead Generation, Product Presentation, Transaction Processing, Conflict Resolution, Client Engagement.
Operations Management
Inventory Management, Stock Control, Supply Chain Coordination, Process Improvement, Logistics, Team Leadership.
Computer Proficiency
Computer Science, Information Technology, Data Management Software, Microsoft Office Suite (Inferred), Data Accuracy.
Interpersonal & Communication
Teamwork, Collaboration, Verbal Communication, Written Communication, Negotiation, Stakeholder Engagement, Client Communication.
Organizational & Planning
Self-discipline, Time Management, Task Prioritization, Problem-solving, Results-oriented, Adaptability, Self-motivation.
Education & Training
Teaching, Curriculum Development, Classroom Management, Student Development, Mentorship.
References
Yusuf Dyako
08059110202
Jatau Ishaku Bulus
09130663706
Isaac Bala
09012732626